Cornell University
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Susan Fussell


Areas of Interest

Computer-mediated communication, computer-supported cooperative work, social computing, human-robot and human-agent communication


Susan Fussell is an Associate Professor in the Department of Communication and Department of Information Science at Cornell University. Her research focuses on interpersonal communication in face-to-face and computer-mediated contexts. Her goals are to enhance our theoretical understanding of the mechanisms involved in conversational discourse and to apply this theory to the design and evaluation of new communications technologies. Dr. Fussell's current focus areas include intercultural computer-mediated communication, the use of social network sites to promote energy saving behavior, human-robot interaction, collaborative intelligence analysis, and the dynamics of large scale collaborations across multiple people, projects, and resources. With her students and collaborators, she examines these issues within a variety of domains, including hospitals, educational settings, and corporations, using a combination of quantitative and qualitative research methods.


Please see Susan Fussell's personal site for a complete list of publications. Below is a list of more recent works.

  • Gao, G., Wang, H-C., Cosley, D., & Fussell, S. R. (in press).  Same translation but different experience: The effects of highlighting on machine-translated conversations.  Proceedings of CHI 2013.
  • Goyal, N., Leshed, G., & Fussell, S. R. (in press).  Effects of visualization and note-taking on sensemaking and analysis.  Proceedings of CHI 2013.
  • Torrey, C., Fussell, S. R. & Kiesler, S. (in press).  How a robot should give advice.  Proceedings of HRI 2013.
  • Yuan, C. W., Setlock, L. D., Cosley, D., & Fussell, S. R. (in press).  Understanding informal communication in multilingual contexts.  Proceedings of CSCW 2013.
  • Wang, H.-C., Cosley, D., & Fussell, S. R. (in press). Machine translation vs. common language: Effects on idea exchange in cross-lingual groups.  Proceedings of CSCW 2013.
  • Nguyen, D. T. & Fussell, S. R. (in press).  Effects of message content on cognitive and affective processes in cross-culture and same-culture instant messaging conversations.  Proceedings of CSCW 2013.
  • Birnholtz, J., Bi, N., & Fussell, S. R. (2012).  Do you see that I see? Effects of perceived visibility on awareness checking behavior.  Proceedings of CHI 2012.
  • Nguyen, T. D., & Fussell, S. R. (2012). How did you feel during our conversation? Retrospective analysis of intercultural and same-culture Instant Messaging conversations.  Proceedings of CSCW 2012.  NY: ACM Press.
  • Setlock, L. D. & Fussell, S. R. (2011). Culture or fluency? Unpacking interactions between culture and communication medium.  Proceedings of CHI 2011 (pp. 1137-1140).  NY: ACM Press.
  • Wang, H-C., Fussell, S. R., & Cosley, D. (2011). From diversity to creativity: Stimulating group brainstorming with cultural differences and conversationally-retrieved pictures. Proceedings of CSCW 2011 (pp. 265-274). NY: ACM Press.
  • Scupelli, P., Fussell, S. R. & Kiesler, S. (2010). Architecture and information technology as factors in surgical suite information sharing and coordination. Proceedings of the 2010 ACM International Health Informatics Symposium (IHI 2010). (pp. 265-274) NY: ACM Press.
  • Mankoff, J., Fussell, S. R., Blaise, D., Dillahunt, T., Glaves, R., Johnson, M., Matthews, D., McGuire, R., Setlock, L. D., & Shick, A., (2010). Increasing energy saving behaviors via social networks. ICWSM-10.
  • Scupelli, P., Xiao, Y., Fussell, S. R. Kiesler, S., &  Gross, M. D., (2010). Supporting coordination in surgical suites: Physical aspects of common information spaces. Proceedings of CHI 2010 (pp. 1777-1786). NY: ACM Press.
  • Setlock, L. S. & Fussell, S. R. (2010). What’s it worth to you? The costs and affordances of CMC tools to Asian and American users.  Proceedings of CSCW 2010 (pp. 341-349). NY: ACM Press.
  • Wang, H-C., Cosley, D., & Fussell, S. R. (2010). IdeaExpander: Supporting group brainstorming with conversationally triggered visual stimuli.  Proceedings of CSCW 2010 (pp. 103-106). NY: ACM Press.
  • Wang, H.-C. & Fussell, S. R. (2010). Groups in groups: Conversational similarity in online multicultural multiparty brainstorming. Proceedings of CSCW 2010 (pp. 351-360). NY: ACM Press.
  • Balakrishnan, A., Kiesler, S., Fussell, S. R., & Kittur, A. (2010). Pitfalls of information access with visualizations in remote collaborative analysis. CSCW 2010 (pp. 411-420). NY: ACM Press.